FAQ

ELVA makes accessories that take the planet seriously. Our products benefit everyone involved along the journey, from the use of recycled materials to creating a socially conscious business model and partnerships.

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If you can’t find the answer you are looking for below, or if you have any suggestions or comments, we’re all ears! Please drop us a line using the details provided.

We can totally do this for you; just check the box “ship to other address.” Though we aim to keep shipping costs as reasonable as possible, pricing will be subject to shipping location.

Every product comes in its own drawstring bag in our size-adapted folded cardbad box, sealed with ELVA logo tape.

Though we are conscious of using up too much tree-material 🙂 we know how it feels to want something to arrive looking perfect, so in this case just be sure to select “Gift wrapping” at checkout. The product will then come in a size – adapted folded white box, complete with a cute product corresponding sticker. It will then be double wrapped so it arrives looking picture perfect.

Actually, very! High performance fleece is considered « 100% breathable », offering great air circulation, despite being a polyester fabric. In fact, a high-quality polar fleece is more breathable than an equivalent weight cotton jogging fleece. And unlike cotton, the ELVA fleece blanket stays warm even when wet. It also dries much more quickly, protecting baby’s soft skin from rashes.

REACH is a regulation of the European Union, adopted in 2007 to improve the protection of human health and the environment from the risks that can be posed by chemicals. It also promotes alternative methods for the hazard assessment of substances in order to reduce the number of tests on animals.

“REACH places the burden of proof on companies. To comply with the regulation, companies must identify and manage the risks linked to the substances they manufacture and market in the EU. They have to demonstrate to ECHA how the substance can be used safely, and they must communicate the risk management measures to the users… REACH stands for Registration, Evaluation, Authorisation and Restriction of Chemicals.”

  • From the ECHA (European Chemicals Agency) website. Click here to read more.

OEKO-TEX® This certificate means that products have been tested for harmful substances, based on the respective purpose of the textiles and materials. The more intensive the skin contact of a product and the more sensitive the skin, the stricter the human-ecological requirements that need to be complied with. So, since ELVA accessories come into regular contact with babies’ very delicate skin, they pass the most stringent level of this test.

Click here to read more about OEKO-TEX®

We take particular pride in shipping products in perfect condition and with adherence to our own strict standards, performing quality control on every item prior to shipping. However, the devil is in the details and should it happen that a product contains any evidence of damage or imperfection, please contact us and we will gladly replace it as long as it has not been used.

Please be aware that if you order either Tacitus or Talula Tentacles, due to their specific design, especially the tentacle feature, no two products will ever be completely identical, for example the tightness of each tentacle’s curl. So, consider yours truly unique!

No! One of the great benefits of working with a polymer material is the fabric’s capacity to retain colours and dye, contrary to natural fabrics whose colours will fade, especially at higher temperatures.

Cotton crops, conventional as well as organic, require maintenance with enormous amounts of water. One kilogram of cotton fibre, which is the amount necessary to make a single pair of jeans, requires between 7,000 and 29,000 litres of water. As water scarcity is increasing worldwide, this is worrisome in itself. Organic cotton’s designation as organic often ends at harvest, without accounting for further stages of its life cycle – many of which are not sustainable. What’s more, whether conventionally grown or organic, cotton also requires cleaning. The cleaning process involves desizing, scouring and bleaching, using chemicals that are usually toxic. And so, the final garment labelled organic cotton, might not be so organic after all.

Yes! Like you, we value the importance of a real conversation and will do our best to answer all clients’ and customers’ calls. However, should you be calling from a non-European time zone, or simply out of European office hours (9.30-17.30 Mon-Fri) we invite you to leave us a message so that we can get back to you and still have that conversation!

Glad you asked. We are particularly proud of our collaboration with Paris Tout P’tits and the amazing work they are doing. Your purchase will give a child in need any ELVA product from our range as part of a maternity kit distributed to vulnerable mothers. Due to complex logistics we cannot pass on each donation individually; instead we work on a cumulative basis and twice a year send a bulk shipment to Paris Tout P’tits who then distributes them.

We accompany Paris Tout P’tits on these missions, documenting the impact of our donations and working to engage with the stakeholders. Clients will be kept updated on any related progress here on this website.

Of course: we gladly welcome any volunteers! If you are keen to get more directly involved with any of the donation mission work, please contact Paris Tout P’tits directly and they will take it with you from there.